Turnaround

Standard turnaround is 7-10 business days from the time artwork, sizes, and payment terms are approved. Some printing styles and add-on services will add to the standard turnaround time. If you have a deadline for your order, please let us know when placing the order. Rush charges may apply to orders needing quicker turnaround.

Payment

All orders require a 50% payment in order to be considered a submitted order and to begin your turnaround. We accept cash, check, VISA, MASTERCARD & AMEX.  The order balance is due to pick up or ship the order.

Deadlines

If you have a specific deadline for your order which falls inside our standard turnaround, the only way to ensure your order is completed on time is by paying a rush fee.

Rush Orders

Rush orders which fall inside of our standard 7-10 business day turnaround are subject to the following rush amounts:

  • 7-10 Days Standard
  • 5-6 Days 30%
  • 3-4 Days 40%
  • 2 Days 50%
  • Same Day 100%

Social Sharing

We’re super stoked to be able to print for you! With that said, we want to show them off once they’re finished. It’s a great way for us to show our skills and send some of our fans your way. We like to do so by taking pictures and posting them on Instagram, Facebook, etc. If you are not comfortable with your items being photographed and shared by us, please let your account manager know when you place your order. If you do not notify us, we will assume we have your full permission to post a photo.

Art Preparation

Art not supplied in print ready format is subject to be billed at our current rate. We will not be responsible for errors, misspelling or otherwise in approved artwork.

Garment Subjectivity

Prographics will not be responsible for you not liking the garments printed on or the printed artwork. We do our very best to make sure you have selected a garment which is what you expect and matches your needs but we also expect you to do your own research. If there is any question of not liking the selected garment, we recommend ordering a sample first. Samples will push back the turnaround time.

Manufacturer Defects

Prographics is not responsible for manufacturer defects such as color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies and garment defects. We do our best to inspect the garments as they are printed but we can not guarantee each garment. We highly recommend ordering 5% extra of each size.

Customer Supplied Garments

We request an itemized list of each style, color, size and quantity being delivered. We will check-in the delivered quantity with the stated quantity but will not be responsible for shortages.

Guarantee

Prographics fully stands behind our work. If for any reason we made a mistake printing your order and it is not what was agreed upon and falls outside of these terms & conditions, we will gladly reprint your order within 7 working days. We do not offer refunds.

Checking Your Order

Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.

Cancellation

Canceled orders prior to printing are subject to a 20% restocking fee (based on order value) plus any additional fees incurred. Once shirts have been printed, cancellations will not be accepted.